Nurse Practitioner - PT M&W 8:30-4:30

Job Title: General Medical Practitioner - Federal

Primary Purpose of Position

The Optum Serve General Medical Practitioner provides clinically competent delivery of quality medical services
required during Optum Serve operations for multiple Federal Contracts. This is an in-person position, and the role may include working on federal contracts such as VBA MDE, RHRP, MEPCOM, FBI, TSA, and others.

The General Medical Practitioner is responsible for providing clinically competent medical care services within their scope of practice. The General Medical Practitioner working at any Optum Serve site is responsible for safe patient care and ensuring adherence to all Optum Serve Policies and Procedures. This role specifically involves seeing Veterans, Service Members, and Federal Personnel. All Optum Serve on-site staff and contractors must be fully vaccinated per CDC guidelines.

Role Responsibilities & Attributes

This role is patient-facing and can require working in a clinical setting. It is customer-facing with high expectations for operational excellence. Hours may vary based on location, patient volume, and business needs. This list of essential functions is not exhaustive and may be supplemented and changed as necessary.

• Critical Thinking and Problem-Solving: Exhibit excellent critical thinking, problem-solving, verbal and written
communication skills, in addition to attention to detail.
• Customer Service, Compassion, and Teamwork: Build rapport with team members, internal and external customers, and management by demonstrating a strong customer service orientation and genuine compassion. Provide empathetic and patient-centered care, ensuring that all interactions are respectful, supportive, and focused on the well-being of patients and colleagues. Foster a collaborative team environment by actively participating in team activities, supporting colleagues, and contributing to a positive and cohesive work atmosphere.
• Professionalism: Always act professionally with minimal supervision as a representative of Optum Serve.
• Organizational Skills: Possess strong organizational skills and the ability to prioritize, solve moderately complex
problems while working both independently and collaboratively with others. Organize workload, set priorities,
complete assignments in a timely manner, and utilize resources appropriately while complying with organizational standards.
• Compliance: Maintain compliance with Optum Serve and Federal, State, and Local regulatory, contractual, and
organizational guidelines including HIPAA as outlined in training and policies/procedures, quality assurance, and
improvement processes. Abide by all Optum Serve and Contractual policies and procedures to comply with all
infection control, quality assurance, and protocols.
• N95 Fit Testing: Provide proof of or be N95 Fit Tested depending on the scope of operations.
• Collaboration and Compliance: Partner with Clinical Quality Leadership and other healthcare professionals to ensure compliance with all clinical policies and training programs, maintain and enhance quality assurance processes, adhere to best practices and clinical guidelines, participate in performance improvement initiatives, engage in continuous professional development.
• Patient Care and Support: Provide support and oversight to other clinical/nonclinical staff members. Direct
individual patient care activities and coordinate with other staff members as required. In addition, may have to
perform/ oversee ancillary testing and administer medications (Albuterol) for PFT, EKG, ABI, lab, smell/ taste for
presenting veterans as well as those referred from other clinics.
• Patient Identification and HIPAA Compliance: Apply proper patient identification practices and ensure HIPAA
compliance.
• Order Review and Documentation: Read order requests including any remarks, questions, directions, or requests for opinion; thoroughly review medical history including service records and previous exams. This includes refuting previous medical opinions from previous examiners.
• Exam Process Explanation: Provide a clear explanation of the examination process to the veteran, Applicant, Service Member, or other applicable individual, and verify the claimed conditions and/or assessments scheduled for evaluation.
• Accession Exams: Accurately obtain and record vital signs and body composition measurements, including
abdomen/waist, hip, and neck circumferences, as well as Body Mass Index (BMI), in accordance with USPHS
guidelines and instructions.
• NDA Completion: Sign, comply with, and maintain required Non-Disclosure Agreements (NDAs). Multiple NDAs may be required to satisfy the specific confidentiality and compliance needs of individual contracts.
• Disability Benefits Questionnaires (DBQ) and Medical Opinions (MO): Complete appropriate DBQs and MOs
through the Electronic Medical Records System (EMR) during the exam and provide necessary documentation to the VA with a full understanding of the Veteran's claimed contention(s).
• Compensation and Pension Exams: Provide Compensation and Pension exams and, in some cases, order and
interpret diagnostic tests including, but not limited to, lab work, spirometry, and ECGs.
• Timely Documentation: Complete chart and submit exam within 24-48 hours after the exam is completed.
• Inventory Management: Manage supply inventory for examination purposes only and escalate gaps as quickly as possible. Responsible for clinical inventory management, including first in and first out rotation, expiration tracking, compliant storage and labeling, and collaboration with supply chain, and clinical teams to ensure availability, safety, and cost stewardship.
• Inventory Management (without administrative assistant and/or Medical Assistant): Responsible for end to end
clinical inventory management of medications utilized for examination purposes only, including par level
maintenance, ordering and receiving documentation for audit readiness when location does not have an
administrative assistant and/or Medical assistant onsite to perform.
• Vaccine and Medication Handling (Onsite and/or Mobile Units): Ensure safe and proper handling, storage, and
administration of vaccines and medications. Adhere to manufacturer guidelines with minimal waste and maintain accurate and timely documentation of all vaccination/medication activities. When travel applies, practitioner is
required to receive and transport vaccines/medications.
• Patient Education: Provide and ensure patient education is current and accurate.
• Emergency Protocols: Follow appropriate and applicable protocol if behavioral health or medical emergencies occur.
• Emergency Medical Care: Responsible for the assessment and treatment of patients' emergent care when needed.
Utilize assessment and critical thinking skills to ensure appropriate care can be delivered safely and within the scope of available resources and supplies. Stabilize injured and critical persons until Emergency Medical Services arrive.
Provide emergency medical care for simple and multiple system trauma, including controlling hemorrhage,
bandaging wounds, stabilizing injured extremities, etc. Administer medications and treatments via oral, parenteral, and intravenous routes if available.
• Punctuality: Be punctual for work attendance and abide by the work schedule. Be present and remain on site during scheduled hours.
• Language Skills: If fluent in other languages, assist patients and team members with translation as necessary and to the limit allowed by qualifications/certification.
• Reporting: Work with site staff and operational teams to ensure reports are submitted timely and accurately. Assist in the preparation and delivery of reports for all lines of business.
• Personal Hygiene and Appearance: Maintain good personal hygiene and present a well-groomed and professional appearance in accordance with the policy and/or as directed by leadership. Clothing, including scrubs for healthcare professionals, should be clean, in good repair, and properly fitting. Clothing that is faded, stained, discolored, torn, patched, ripped, frayed, or otherwise distressed is not acceptable. Clinical professionals should ensure their attire reflects a high standard of professionalism and cleanliness.
• Service Animals: Provide care for individuals with service animals, ensuring compliance with legal requirements.
Ensure that service animals are accommodated and that their presence is respected, providing necessary support and assistance to both the individual and their service animal.
• Data Analysis: Analyze data from the VA medical records and medical literature related to assessments and
assessment outcomes.
• Time Management: Work well independently with strong time management skills and the ability to meet deadlines.
• Technology Proficiency: Demonstrate computer and technology proficiency, to include EMR and MS Office Suite software applications.
• Collaboration: Collaborate effectively with staff that are on-site and remote.
• Other Duties: Assist with other duties of the site, including administrative work, cleaning, inventory management, and any other duties as assigned during downtime. This list of functions is not exhaustive and may be supplemented and changed as necessary, in addition to any other functions as assigned by leadership or contract obligations.

Supervisory Functions (Remove if No Supervisory Responsibilities)

• Site Flow Management: Supervise the flow of the site and ensure individuals working at the site comply with all
applicable State wage, hour, and labor laws.
• Rest Breaks and Meal Periods: Ensure individuals are provided on-duty rest breaks and at least a 30-minute off-the clock meal period per applicable state laws.
• Time Reporting: Ensure all individuals report all time worked and remain present during operation hours.
Contractors will report through their respective agency’s timekeeping or time-tracking system.
• Training and Competency: Ensure that all clinical and required training assigned to staff are completed in a timely manner. Oversee the completion of competency and proficiency examinations as scheduled, ensuring that all staff meet the necessary standards and qualifications.
• Data Reporting: Work with Optum Serve representatives to ensure proper data reporting as needed and attend
meetings when directed.
• Additional Functions: This list of supervisory functions is not exhaustive and may be supplemented and changed as necessary, in addition to any other functions as assigned by management.

Mental Demands

• Reading, writing, attention to detail, confidentiality, problem-solving, ad hoc decision-making skills, math skills,
reasoning skills, oral communication, written communication, customer contact, multiple concurrent tasks, stress
management skills, interpersonal skills.
Physical Demands
• Bending, crouching, kneeling, squatting, lifting/carrying up to 50 lbs., handling (holding, grasping, turning, or
otherwise working with the hand or hands), fingering (picking, pinching, fine manipulation), sitting, standing for long periods of time, and walking. Seeing and hearing alarms and settings during and after business hours and responding
according to training and procedures. Setting and resetting devices with small knobs and handles.

Required Qualifications

• Education: Medical School: Earn a Doctor of Medicine (MD) or Doctor of Osteopathic Medicine (DO) degree OR Master's or Doctoral Degree: Earn a Master of Science in Nursing (MSN) or Doctor of Nursing Practice (DNP) OR PA Program:
Complete an accredited PA program, results in a master's degree.
• Active and Unrestricted MD or DO, NP, PA license in the state of practice.
• IF required by state of licensure; have a Collaborating Provider agreement.
• Active/Current Basic Life Support (BLS) Certification
• Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation.
• Valid U.S. Driver’s License and ability/willingness to drive between work locations.
• Three years of clinical experience in Primary Care, Family Care, Internal medicine, or Urgent Care.
• U.S. citizenship to comply with federal regulations and contract requirements

Preferred Qualifications

• Experience working with Veterans, Service Members and Federal Entities.
• Current Occupational Board Certification
• Active/Current Advance Cardiac Life Support (ACLS)