Manager of Patient Experience & Performance Improvement – Drive Quality & Patient-Centered Care

We are seeking an experienced healthcare leader to join a dynamic acute care organization in the Riverside area. This role focuses on improving patient experience, guiding performance improvement initiatives, and fostering a culture of patient-centered care across multiple hospital locations. The ideal candidate will have strong clinical knowledge, leadership skills, and a passion for driving measurable improvements in healthcare delivery.

Shift Details
Full-time, days. Standard office hours with flexibility across multiple locations. No weekends or holidays required.

Compensation and Benefits
Salary range: $100,526 – $145,766.
Relocation assistance available.
Comprehensive benefits including medical, dental, vision, PTO, 401(k) with company match, tuition reimbursement, and career development opportunities.

Why Join Us

• Lead patient experience and performance improvement initiatives across multiple hospital locations

• Opportunity to work with a mission-driven team focused on delivering exceptional care

• Access to professional growth and Lean Six Sigma training

• Participate in innovative quality improvement projects impacting patient care and satisfaction

Your Role

• Drive performance improvement strategies and patient experience initiatives

• Translate survey and assessment data into actionable process improvements

• Educate and support care teams, including physicians, clinical, and non-clinical staff

• Manage complaint and grievance processes, ensuring timely resolution and continuous improvement

• Collaborate with leadership across departments to implement best practices and improve patient outcomes

• Monitor and report key performance metrics to guide organizational strategies

About the Location
The Riverside metro / Arlington area offers a vibrant healthcare community with multiple acute care facilities, extensive patient services, and opportunities for professional collaboration. The region provides a balanced lifestyle with proximity to cultural attractions, outdoor recreation, and family-friendly amenities.