Job was saved successfully.
Job was removed from Saved Jobs.

RN Telephone Triage (Nurse Helpline, Nurse Advice Line) Per Diem *REMOTE*

Amalgamated Medical Care Management, Inc.

Last Updated: 6/01/23

Job Description

**Requires a compact state RN license**

Job Summary:

Responsible for phone triage of symptom-based calls from patients. The Nurse assesses the patient’s needs, clinical symptoms, follows symptom-based protocols and gives appropriate clinical advice per nationally-recognized guidelines. The nurse also provides telephone education and counseling to callers regarding a variety of health-related topics. When appropriate, the nurse provides referral to providers, healthcare facilities, and community resources.
Amalgamated Medical Care Management, Inc. (AMCM) is a nationally recognized nurse helpline with clients nationwide. Offering an excellent benefit package, a team-based model and room for professional growth, AMCM is recognized as a top-class place to work.

Essential Duties and Responsibilities:

  • Promptly answers telephone inquiries regarding caller needs through listening and asking open-ended questions.
  • Conducts sound nursing assessments and offers alternatives following established nationally-recognized clinical guidelines.
  • Thorough, concise documentation of all calls with adherence to confidentiality agreements and policy and procedure.
  • Reports unusual calls or variances to established policies and procedures to Manager or Supervisors.
  • Maintains current knowledge base regarding practice issues and actively seeks opportunities to enhance same.
  • Participates in CQI, P&P, and staffing processes.
  • Promotes sense of pride in center and positive interpersonal relations among all team members.
  • Independently seeks out guidance/assistance as needed.
  • Displays competency in assessing the health needs of populations across the continuum of life (newborn to 100+ years of age).
  • Attends staff meetings, required training, and continued education opportunities specific to call center.
  • Completes bi-annual competencies and self-performance evaluation with outlined goals and objectives.
  • Additional responsibilities include but are not limited to: network referral, order intake, and assistance with Call Center Representative calls as appropriate to maintain service levels.

Education and/or Experience:

  • Concurrent RN licensure in state of residence required.
  • College degree or nursing diploma required.
  • Minimum of 2 years in a call-center or hospital-based telephone triage center using nationally recognized guidelines required.
  • Minimum of 2 years of clinical experience in acute or ambulatory care required.
  • Current CPR certification required.
  • Certification in nursing specialty desired but not required.
  • Willing to attain licensure in all states after employment required.

Knowledge and skills:

  • Superior nursing process skills.
  • Excellent clinical acumen.
  • Understanding of, and ability to meet, quality, performance and productivity measures.
  • Exceptional written, verbal and interpersonal communication skills.
  • Health education counseling skills.
  • Knowledge of basic community services.
  • Understanding and use of clinical systems, including triage software and EHRs.
  • Pleasant telephone manner.
  • Positive, enthusiastic, helpful personality.
  • Organized, able to set priorities.
  • Works effectively with minimum supervision.
  • Works well as a team member.
  • Ability to learn various software programs necessary to complete duties.

Physical Demands:

  • Ability to work with multiple computer monitors.

Work Environment:

  • HIPAA-compliant office (or home office) with high-speed, dependable and consistent internet.

Company Details

Salem, New Hampshire, United States
Amalgamated Medical Care Management, Inc. (AMCM) is a premier national leading resource for a comprehensive suite of high quality medical and care management services including a nurse helpline, telemedicine, utilization management/review, health call center, physician review, Independent Review Organization and case management. AMCM also offers vital services such as disease management, disabilit...