RN Telephone Triage (Nurse Helpline, Nurse Advice Line) Per Diem *REMOTE*

**Requires a compact state RN license**

Job Summary:

Responsible for phone triage of symptom-based calls from patients. The Nurse assesses the patient’s needs, clinical symptoms, follows symptom-based protocols and gives appropriate clinical advice per nationally-recognized guidelines. The nurse also provides telephone education and counseling to callers regarding a variety of health-related topics. When appropriate, the nurse provides referral to providers, healthcare facilities, and community resources.
Amalgamated Medical Care Management, Inc. (AMCM) is a nationally recognized nurse helpline with clients nationwide. Offering an excellent benefit package, a team-based model and room for professional growth, AMCM is recognized as a top-class place to work.

Essential Duties and Responsibilities:

• Promptly answers telephone inquiries regarding caller needs through listening and asking open-ended questions.
• Conducts sound nursing assessments and offers alternatives following established nationally-recognized clinical guidelines.
• Thorough, concise documentation of all calls with adherence to confidentiality agreements and policy and procedure.
• Reports unusual calls or variances to established policies and procedures to Manager or Supervisors.
• Maintains current knowledge base regarding practice issues and actively seeks opportunities to enhance same.
• Participates in CQI, P&P, and staffing processes.
• Promotes sense of pride in center and positive interpersonal relations among all team members.
• Independently seeks out guidance/assistance as needed.
• Displays competency in assessing the health needs of populations across the continuum of life (newborn to 100+ years of age).
• Attends staff meetings, required training, and continued education opportunities specific to call center.
• Completes bi-annual competencies and self-performance evaluation with outlined goals and objectives.
• Additional responsibilities include but are not limited to: network referral, order intake, and assistance with Call Center Representative calls as appropriate to maintain service levels.

Education and/or Experience:

• Concurrent RN licensure in state of residence required.
• College degree or nursing diploma required.
• Minimum of 2 years in a call-center or hospital-based telephone triage center using nationally recognized guidelines required.
• Minimum of 2 years of clinical experience in acute or ambulatory care required.
• Current CPR certification required.
• Certification in nursing specialty desired but not required.
• Willing to attain licensure in all states after employment required.

Knowledge and skills:

• Superior nursing process skills.
• Excellent clinical acumen.
• Understanding of, and ability to meet, quality, performance and productivity measures.
• Exceptional written, verbal and interpersonal communication skills.
• Health education counseling skills.
• Knowledge of basic community services.
• Understanding and use of clinical systems, including triage software and EHRs.
• Pleasant telephone manner.
• Positive, enthusiastic, helpful personality.
• Organized, able to set priorities.
• Works effectively with minimum supervision.
• Works well as a team member.
• Ability to learn various software programs necessary to complete duties.

Physical Demands:

• Ability to work with multiple computer monitors.
  

Work Environment:

• HIPAA-compliant office (or home office) with high-speed, dependable and consistent internet.